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Return/Refund Policy

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you received it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments, it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

The addresses for returns are:


MagicDichol Australia Pty Ltd

PO Box 1314
Blackburn North
VIC 3130 Australia

New Zealand

MagicDichol Australia Pty Ltd

72 Richard Pearse Dr,
Mangere, Auckland 2022
New Zealand

Please clearly label the package as a Return.
If anything is unclear or you have more questions, feel free to contact our customer support team at [email protected].